Returns & Exchanges

At Genki, we stand behind the quality of our high-performance electronics and offer a 30-day hassle-free return policy for all original purchases. If your gear isn't meeting your expectations, we are committed to making it right through a swift refund or exchange process.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return and receive your authorization.

2

Prepare Your Gear

Place the device back in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

3

Ship It Back

Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Our technicians will inspect the returned electronics within 3 business days of arrival, after which your refund will be processed back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing